Troubleshooting

Map legend: what every marker and color means

A quick reference for every symbol you see on the RideClan live map, so you always know who is who and what each circle and line is telling you.

Applies to: Android and iPhone

Your puck

The arrow puck is you. It points in your direction of travel and sits at the center as the map follows and tilts ahead of you. If it is not moving, see the live-map and GPS pages below.

Co-rider pucks

Each rider in your group ride is a separate puck showing their profile photo or initials. They move in real time as your crew rides, so you can see who is ahead and who is behind at a glance.

Selected co-rider (white halo)

Tap a co-rider puck to select it. The selected rider gets a white halo ring so it stands out, and their name and estimated arrival appear so you can focus on one rider.

Assembly geofence circle (green or red)

When a meetup point is set, a circle marks the assembly zone. Green means riders are gathered or arriving at the point. Red flags separation, for example when a rider has left the zone or the group has spread out, so you know to regroup.

Route line with start and finish markers

The colored line is your planned route. A start marker sits where the ride begins and a finish marker sits at the destination. During turn-by-turn the map highlights the active leg you are currently riding.

SOS marker

If a rider sends an SOS, an alert marker appears at their location and their group gets a notification with a tappable link that opens their position in Maps, so you can reach them fast.

Still stuck? Email [email protected] with your device, app version, and the ride time, and we will help.

Updated September 2026