Troubleshooting
Contact support
Still stuck after the troubleshooting pages? We are riders too and we are happy to help. Email us and we will get back to you.
Applies to: Android and iPhone
How to reach us
Email [email protected]. One inbox, real people, and the fastest way to get a fix.
What to include
To help us solve it on the first reply, tell us your device (phone brand and model), your RideClan app version, and roughly when the ride was. A short description of what you expected versus what happened, and a screenshot if you have one, speeds things up a lot.
Updated September 2026