Troubleshooting

Sign-in fails

If sign-in errors out or spins forever, it is usually the connection or one provider having a bad moment. These three steps get you in.

Applies to: Android and iPhone

  1. 1

    Check your connection. Make sure you have mobile data or Wi-Fi. Sign-in has to reach your provider, so a weak signal can stall it. Turn airplane mode off and on to reset data.

  2. 2

    Try another provider. On the sign-in screen, use a different option. If Continue with Google fails, try Continue with Apple or Sign in with email. Any method lands on the same account if you use it consistently.

  3. 3

    Update the app. Open Google Play or the App Store and update RideClan to the latest version, then try again. An old build is a common cause of sign-in errors.

If it does not work

If none of the providers work after updating, email us with your device, app version, and which sign-in option you tried, and we will look into it.

Still stuck? Email [email protected] with your device, app version, and the ride time, and we will help.

Updated September 2026