RideClan Support

The fastest way to reach us is email: [email protected]. Tell us your phone model, the app version (Profile → Settings shows it at the bottom), and what happened. We usually reply within 1 to 2 business days.

You sign in with Google or Apple. If sign-in fails, check your internet connection and try again. Your display name and photo can be changed anytime in Profile.

For turn-by-turn navigation and live location, RideClan needs Location permission set to "Always" and a GPS signal. If the map is blank or you do not appear on it, open your device Settings and confirm RideClan has location and notification access, then restart the ride. Navigation is an aid, not a substitute for your own attention. Set up your route before you ride and keep your eyes on the road.

Your live location is shared only with the riders in your group during a ride, and only while a ride is active. It is never shared with advertisers or other third parties. You control when a ride starts and ends.

RideClan has zero tolerance for objectionable content or abusive behavior. You can report a photo or post, and block a rider so you no longer see their content, from the menu on that content or on the rider in a group. Reports are reviewed and content that breaks the rules is removed. You can also email us at [email protected] to report anything.

You can permanently delete your account and all of your data from inside the app: Profile → Settings → Delete account. This cannot be undone. If you have trouble, email [email protected] and we will help.

Read our Privacy Policy and Terms of Service.